The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of customer service in acquiring — and keeping — customers.
In its report, Forrester goes in-depth on these key trends, top post-pandemic priorities, and outlines three main customer service trends to watch for in 2021.
Download the full Forrester report and get market trends and insights on how to:
Read More
By submitting this form you agree to ServiceNow contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. ServiceNow web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Analytics, Android, Applications, Cloud, Collaboration, Compliance, Email, Employee Experience, ERP, NAS, SAN, Software
More resources from ServiceNow
Artificial intelligence. Human experience. Fi...
Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience by increasing satisfa...
5 steps to harness the power of the organizat...
Experiences are more than just touchpoints—how customers achieve their desired outcomes is what matters.
Read this guide for a five-step ro...
Silo busting in IT services and operations is...
To deliver extraordinary, 24/7 services, your IT service agents and operators need shared visibility to work quickly and collaboratively. Read this...
