7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching. This has large-scale ramifications on the coach, agent, and customer. But it also means coaches are spinning their wheels for a one-size-fits-all solution.
Call centre agents are unique—and so are their strengths and weaknesses. Some may have natural empathy and relate immediately to their customers, while others have to work at it. Some may be team players, entirely aligned with your organization's goals and values. Others may not be.
Read the guide to learn how to train soft skills like:
Read More
By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Cloud, Collaboration, Compliance, Email, Machine Learning, SAN, Software, Telecommunications
More resources from NICE
The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses inter...
Cultivating a future-proof customer journey s...
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital ...
Best Practices for Applying AI in the Contact...
Ready to transform your contact center with game-changing AI? The experts at Aberdeen are here to help.
Use the tips and best practices in th...
