Latest resources from IBM
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A Smarter Contact Centre for Employee and Cus...
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer expectations require a more responsive ...
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Beneath The Surface Of Digital Transformation...
Digital technology has changed market dynamics. Customers expect great experiences, and digital transformation is key to delivering on these rapidl...
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The evolution of process automation
Automation has a long and storied history.
Today, advancements in artificial intelligence (AI) are spawning a new phase of automation: intell...