Latest resources from NICE
2020 Customer Experience (CX) Transformation ...
During the pandemic, consumers are turning to customer service more than ever, thus it has become an essential key to drive company growth. As the ...
Best Practices for Applying AI in the Contact...
Ready to transform your contact center with game-changing AI? The experts at Aberdeen are here to help.
Use the tips and best practices in th...
14 innovative personalisation ideas for the d...
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything. Customers and businesses made the swit...