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Modern incident response

The digital world is open 24/7, so it makes sense that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no…

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How Zendesk Uses Slack

When technology is the core of your business, managing risk is a 24/7 concern. There are the big, infrastructural risks, like a complete outage of a cloud region. There are the…

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