Analytics
2022 Threat Report
The BlackBerry 2022 Threat Report is not a simple retrospective of the cyberattacks of 2021. It is a...
Fast Track to the 5G Edge
As more service providers move toward 5G, they need a scalable, secure, cloud-native infrastructure that...
A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...
The role of CIO in a world where experience rules
In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....
SASE: Beyond the Hype
Solve network and security management challenges with a Secure Access Service Edge architecture This...
2021 Global Customer Engagement Review
We analyzed data from three different sources to create the first Global Customer Engagement Review....
7 Leading Machine Learning Use Cases
Machine learning drives results While machine learning has moved beyond the hype to become a meaningful...
Achieving Zero Trust with Illumio
Enterprises struggling with increasingly complex infrastructure are turning to Zero Trust as a common...
Key Storage Considerations in Determining Optimal Workload Placement
In early 2020, IDC performed in-depth primary research on how organizations determine workload placement...
Study shows retailers ignoring tools to fight shopping cart abandonment
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging...
2021 Data Risk Report - Manufacturing
Our 2021 Manufacturing Data Risk Report focuses on the growing cybersecurity threats facing industrial...
A Buyer’s Guide to Optimizing Remote Employees’ Extended Network
The shelter-in-place mandates put in place earlier in 2020 sent most employees home, and for the next...
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