Analytics
A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...
Data Governance Is Everyone’s Business
Erwin's contribution to data governance brings IT and business together for a new era in data-driven...
Technical buyer's guide to site search
Consumer-grade search is one of the hardest feature to get right as it includes multiple disciplines...
Vössing Case Study
As a leading engineering firm in consultancy, planning, project management, and construction supervision,...
PerimeterX is named a leader in Bot Management by Forrester
PerimeterX was named a leader in The Forrester New Wave™: Bot Management, Q1 2020. According to the...
Keeping Critical Patients Safe and Treated Using SD-WAN
MD Anderson Cancer Center leveraged VMware SD-WAN to help radiologists be more productive, and staff...
Encryption, Privacy, and Data Protection: A Balancing Act
The Business, Privacy, and Security Mandates for Comprehensive SSL/TLS Inspection. Enterprise IT leaders...
How Database Performance Drives your business Success
CIOs and senior IT leaders are business enablers tasked with delivering products and services to customers...
Preparing for the post-pandemic workplace
As enterprises look towards the challenges of a post-pandemic world, one thing is widely acknowledged....
Bring world-class customer experiences and calling into Microsoft Teams
Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations...
The great optimization: A people-first guide to hyperautomation
There is a need to make complex, ad-hoc processes more accessible, more efficient, and executed with...
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