Analytics
Forrester: Hyperautomation leads to transformative business outcomes
This Forrester Consulting Opportunity Snapshot looks at Hyperautomation, and how it is central to business...
CRM Evolved Introducing the Era of Intelligent Engagement
Digital Transformation, a key focus of successful organizations, proves itself a business imperative,...
Zero Trust Network Access
VMware Secure Access provides enterprises a way for their employees to leverage a secure and fast connection...
Valoir Report: Third-Party Support Goes Mainstream
Adoption of third-party support for enterprise software is now mainstream. In a report sponsored by Rimini...
5 Signs You Need To Upgrade Your Phone System
If you are like most people, the sudden rush to send workers to work remotely highlighted some limitations...
2021 Global Customer Engagement Review
We analyzed data from three different sources to create the first Global Customer Engagement Review....
Understanding Secure Access Service Edge (SASE) Architectures
Secure Access Services Edge (SASE) aims to replace traditional, hub-and-spoke architectures with secure...
The Perfect Storm: Why MDR is Your Only Option in Modern Cybersecurity
Covid, work from home, and bring-your-own-device have expanded our threat envelopes 1000X. Attacks with...
CX Data Strategy: The Ultimate Framework for Better Customer Experience
Customer loyalty can be fleeting. According to PWC, 32% of customers would stop interacting with a brand...
MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...
Optimizing Workload Placement in Your Hybrid Cloud
Many IT organizations are in the process of modernizing their infrastructure, as part of either a digital...
Core connectivity: The key enabler of digital transformation
The phrase 'digital transformation' is a hot topic across industry right now. Based on the consultancy...
The Innovator’s Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...
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