Collaboration
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
2021 State of Malware Report
The story of 2020 is of the devastating COVID-19 pandemic, and of how the world adapted. The story of...
Plan for a digitally-led future
Our research with Dods Group found that 85% of government decision-makers agreed 'the pandemic accelerated...
Three Benefits of Building an Intentional Remote-First Work Strategy
A majority of companies worldwide have an ad-hoc telecommuting policy. Most organisations likely adopted...
Strategies to ensure the success for your identity governance project
Read our ebook to discover clear guidelines you can follow to successfully implement your own identity...
Defending Ukraine: Early Lessons from the Cyber War
The latest findings in our ongoing threat intelligence efforts in the war between Russia and Ukraine,...
How chemical companies can achieve a new level of enterprise performance
Mastering the challenges of an ever-evolving enterprise has always been a fundamental part of the day-to-day...
Succeeding With Analytics in the Cloud
Enterprises today recognize that cloud is integral to their digital transformation. As organizations...
Delivering Secure Financial Services for Your Customers in the Cloud
How financial firms build stellar experiences in the cloud From ordering takeout on an app to joining...
Spotlight: The State of the UK and Ireland Mid-Sized Business and IT
Medium-sized businesses are central to our economies, but this varied market is hard to analyse. So,...
Leadership trends report: operating excellence
Optimising business operations used to mean just lowering costs and increasing profits. But today, you...
Three key strategies for customer experience success
Get customers banking on you with seamless collaboration. The importance of working seamlessly with people...
UCaaS: Cloud Calling
Cloud Calling provides a secure and resilient platform of feature rich voice communications with true...
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