The corporate perimeter as you know it no longer exists. Virtual private network (VPN) vulnerabilities...

Make monitoring actionable through automated global server load balancing. ...

Understanding and questioning existing processes is the first step to creating intelligent workplaces...

This eBook reveals expert insights into how your contact center can effectively implement self-service...

Customers' expectations have never been higher. We all expect more, especially online. We want experiences...

We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over...

With the rise of autonomous databases – and all the other scary changes in database management systems...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

This IDC white paper reviews important market trends that have driven rapid growth in global hyperconverged...

Container technology has emerged as one of the hottest topics in the industry in the last couple of years....

Securing the web applications and APIs that underpin cloud architectures is a challenge for security...

Effective cross- or upselling improves customer loyalty, deepens customer relationships and ultimately,...

Digital disruption is impacting every industry, and businesses understand that they need to adjust to...