Data Analytics
A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...
Four Steps to Analytics Governance
Digital Transformation has accelerated through the roof since the beginning of 2020. According to recent...
A Pure Primer AI, Analytics and the Future of your Enterprise
Data is transforming not only businesses, but entire industries, and the world as we know it. As a global...
Building a Cloud-Native, Hybrid-Multicloud Infrastructure
Today's world is based on the hybrid cloud. Business interactions occur on-premises, through digital...
Why Traditional EDR Is Not Working—and What to Do About It
If you work in infosec and haven't been living under a rock, you have undoubtedly heard of EDR. EDR,...
Deploying Flexible Data Protection to Support Cloud Workload Placement
Digital transformation (DX) projects are designed to help organizations better utilize data for competitive...
The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...
DataOps: Moving Financial Services Organizations Into The New Economy
There has never been a more uncertain—yet more promising—time for financial services organizations. Global...
Building the Modern Analytics and BI Team
We are living in an unprecedented time driven by rapidly changing economic scenarios, the rise of digital...
Reinventing work in development teams
Software engineering teams were often among the best placed to adjust to 2020's shift to working from...
2020 CIO Cloud Data Management Initiatives
According to the results of Frost and Sullivan's Digital Transformation survey, 99% of businesses are...
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