2021 State of the Threat in review
The State of the Threat report is compiled by the world-renowned Secureworks® Counter Threat Unit™...
The Promise of XDR for Effective Threat Detection and Response
In October 2020, the Enterprise Strategy Group (ESG), completed a research survey of 388 cybersecurity...
Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...
Customer Experience Challenges in Pandemic Times
Delivering great customer experiences (CX) isn't always easy, even in the best of times. When the stakes...
Understanding Augmented and Virtual Reality
In the book, A Whole New Mind: Why Right-Brainers Will Rule the Future, author Daniel Pink describes...
Streamline Your Cloud Operations with Slack and AWS Chatbot
CloudOps professionals—from DevOps engineers to site reliability engineering (SRE) teams—pursue paths...
Responding to Crisis: A Public Sector Guide to continuity planning
Before the start of the COVID pandemic, the capabilities of cloud computing and ERP platforms were already...
Managing Mainframe Phishing Vulnerabilities
Mainframes are undisputedly the most mature, secure and best defended computing platform. Yet even mainframes...
A guide to the benefits of Unified Communications & Collaboration
In order to succeed, modern businesses must seek to create a workplace that delivers an exceptional customer...
Best Practices to Adopt and Drive Data Privacy Governance
Data is the business-critical lifeblood of your digital transformation, enabling new revenue streams,...
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