Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving...

Process efficiencies and cost savings are among the most common benefits of automation, but its impact...

Takeaway: Healthcare IT organizations are pivoting quickly as digital technologies become a necessity...

IT can be hard to manage and support in today's flexible world. Many help desk teams have amassed various...

Collaboration software can do so much more than simple messaging or conferencing. With the right platform,...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

There is a need to make complex, ad-hoc processes more accessible, more efficient, and executed with...

How has the COVID-19 pandemic and the necessity of the distributed, anywhere workforce shifted the future...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

As well as increased delivery volumes, 'COVID sensitization' has led to customers expecting more. Last...

This eBook - a collaboration with Dell, Intel, and VMware - examines how technology maturity has been...

There was a time when the IT organization's role was clear and well defined. Spec out the workstations,...

Digital Transformation has accelerated through the roof since the beginning of 2020. According to recent...

With 81% of employees feeling burned out, employee experience is now a CEO-level issue. So, how can you...