The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

Technology is always evolving, and customer expectations are evolving with it. ServiceNow is helping...

Preventing hackers from hiding inside large volumes of east-west network traffic has now become critical...

Over the last several years, the electric utility markets have seen significant changes in the mix of...

Organizations need a clean core for transformation and future-proofing their ERP investment. No matter...

For today's internal audit teams, the audits themselves are only one part of a growing scope of responsibilities. Executives...

Independently conducted by Ponemon Institute External attackers aren't the only threats modern organisations...

Digital transformation (DX) projects are designed to help organizations better utilize data for competitive...

Data-driven decision-making (DDDM) uses facts, metrics, and data to guide strategic business decisions...

Failing to adequately screen suppliers' security can lead to data breaches, which can shut down operations,...

Every CIO would like to have a self-healing enterprise. We're not there yet, but predictive AIOps gets...

Interpublic Group (IPG) is a premier global advertising and marketing services enterprise. Its companies...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

In today's organizations, digital transformation is a vital imperative—and cloud services offer a proven...