As well as increased delivery volumes, 'COVID sensitization' has led to customers expecting more. Last...

Zero Trust is a strategic approach to cybersecurity that secures an organization by eliminating implicit...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer...

Today's world is based on the hybrid cloud. Business interactions occur on-premises, through digital...

A majority of companies worldwide have an ad-hoc telecommuting policy. Most organisations likely adopted...

Where you are on the application modernization journey influences what you expect the outcomes to be...

Smartphones and tablets have handed retailers an unprecedented opportunity to deliver exceptional customer...

Digital customer experience technologies have transformed drastically in recent years. No longer are...

In this eBook, Kong Inc Co-Founder and CTO Marco Palladino illustrates the differences between API gateways...

What does digital transformation mean and what does it look like? How does a company change itself to...

In the past few decades, technology has shifted how we live, work, and interact with others. This mobile...

Colleges and universities are increasingly dependent on cloudbased apps and mobile connectivity. Meanwhile,...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...