Predictive Analytics
A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...
We've saved time, money and resource
Come and see how we upgraded our ServiceNow production instance to Paris in 28 hours and learn how Motorola...
The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...
How to Achieve Cloud Success with Hybrid Cloud Operations
A hybrid cloud operating model can provide significant benefits for traditional and modernized IT. However,...
Design Principles for Scaling a Global SD-WAN Network
Learn best practices for simplifying deployment and scaling your enterprise SD-WAN. ...
Infrastructure Monitoring 101
For any sized company, the rapidly expanding implementation of today's technology creates unique and...
Decoupling security from the network: The evolution of segmentation
You rely on the network to deliver applications. But as IT scales in size, connectivity, and environments...
Intelligent Authentication and Fraud Prevention Intelliview
In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...
Understanding Log Analytics at Scale
The humble machine log has been with us for many technology generations. The data that makes up these...
Accelerating Adobe Experience Cloud Results
Our digital experience experts can help you devise a strategy to maximize your Adobe solutions and get...
The Total Economic Impactâ„¢ Of VMware Workspace ONE for Windows 10
The purpose of this study is to provide readers with a framework to evaluate the potential financial...
The Data Governance Program Workbook
If you're reading this, then you've already made some important decisions. You've decided to invest in...
3 Ways Emotional Connections Can Power CX
When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...
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