Service Management

The evolution of process automation
Automation has a long and storied history. Today, advancements in artificial intelligence (AI) are spawning...

The Evolution of Hyperconvergence
This IDC white paper reviews important market trends that have driven rapid growth in global hyperconverged...

Multi-Cloud Management: Take Control of Cloud Transformation
The recent past has underscored two key points: the future is increasingly uncertain and agility is the...

Windows Virtual Desktop Jumpstart
Not all applications are web-based or designed to run from the cloud. Many applications still require...

Malwarebytes Incident Response
When a cyberattack occurs, speed is one of the most critical factors in the remediation process. Cyber-prepared...

Top 3 Challenges your Team Faces when Building in the Cloud
And what it means for your business. Today's cloud and security teams are asked to do more with less. Although...

Safety First: The Face of Cybersecurity in Today's Workplace
As working environments and styles change, organizations must adapt IT to keep devices secure. The digital...

A Five-Step Plan to Move Your Apps to the Cloud
Cloud applications, platforms, and services are changing the way enterprises compete for customers. The...

The Complete Guide to Cloud Economics
Improve decision-making, avoid risk, reduce costs and accelerate cloud adoption. There are two leading...

The Evolving Workplace: Everything as a Service
Innovations in technology disrupt traditional business models. One way companies are already starting...

The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term...

The Book Of Knowledge - Operating Excellence
Customers and employees now demand that enterprises make their operations more responsible, effective...
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