Digital transformation is never done. To survive and to thrive, organizations must continue innovating,...

Analogue and ISDN telephony is a thing of the past – telephony today is mostly internet-based. Voice-over-IP...

Though less eventful than its predecessor, 2021 was another blockbuster year for cybersecurity. With...

While machine learning (ML) has moved beyond the hype to become a meaningful driver of value, many organizations...

Cybersecurity threats are rapidly evolving. In the latest attacks, cybercriminals are using a range of...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

E-signatures create a secure and customer-friendly experience, are legally recognized in most countries,...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

For today's internal audit teams, the audits themselves are only one part of a growing scope of responsibilities. Executives...

Given the current health safety concerns, work from home has suddenly escalated from one of the many...

The small and midsized businesses (SMB) continue to be powered by the entrepreneurs who want to build...

The ongoing COVID-19 crisis, economic uncertainty, and other shifts have made new technologies more important...

Each IT integration project is unique based on the timelines, the makeup of the environment and the goals...

With the rise of digital services, data volumes are exploding. Enterprises are struggling to invoice...