Aberdeen on customer experience: How leading firms succeed with customer operations
Aberdeen surveyed 1,357 businesses from over 10 industries to share their top strategic priorities and core capabilities for managing customer operations–when customer service works together with middle- and back-office teams to resolve customer issues. Gain new insights from these exclusive findings.
Join us to hear what your industry peers shared as pillars of their back-office and customer experience success. You'll get insights on how leading firms manage digital transformation and orchestrate service and back-office activities—enabling better collaboration across all departments. You'll learn:
Read More
By submitting this form you agree to ServiceNow contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. ServiceNow web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: CRM, Digital transformation, End User Experience, ServiceNow, Virtualization
More resources from ServiceNow
The Gorilla Guide to Achieving IT Asset Manag...
ITAM is about knowing what you've got, where it is, who's using it and how much it costs. If you want a digital business to succeed, you need to kn...
4 steps to manage risk and resilience in real...
The requirements for risk management are complex. Enterprises like yours need to manage increasing risk and new types of risk related to digital tr...
Thwart cyberthreats fast with security operat...
Security operations are often managed in silos—prone to human error, manual processes and minimal visibility. So how can you protect your data ef...
