The state of contact centre transformation in the new digital world
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived of the ability to visit physical stores and offices, customers turned to the contact centre and companies' websites to answer their queries. The agent role in the digital contact centre has already expanded to handle complex matters but will also be needed to support the customer throughout their entire journey.
Download now to explore the ways in which the digitally-transformed contact centre will improve organisations' capabilities and outcomes.
Read More
By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: AIM, Analytics, Applications, Artificial Intelligence, Cloud, Collaboration, CRM, Digital transformation, Email, Email Management, ERP, Software
More resources from NICE
The Inner Circle Guide to Omnichannel
ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the ...
Chatbot Starter’s Guide
Is your contact center struggling to determine which chatbot solution is right for you? This eBook can help you cut through all the chatbot chatter...
2020 Customer Experience (CX) Transformation ...
During the pandemic, consumers are turning to customer service more than ever, thus it has become an essential key to drive company growth. As the ...
