Skip to content Skip to footer

2020 Customer Experience (CX) Transformation Benchmark

Published by: NICE

During the pandemic, consumers are turning to customer service more than ever, thus it has become an essential key to drive company growth. As the customer service technology evolves through AI and social media, companies must pivot to meet consumer expectations and create a seamless experience across all channels.
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada,UK and Australia with two surveys, one among consumers and one among contact centre decision makers.
This report covers:
Download now to read the findings!

Read More

By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.

By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email

Related Categories: , , , ,

digital route logo
Lang: ENG
Type: Whitepaper Length: 35 pages

More resources from NICE