6 Trends ITSMs Must Address
Businesses in the IT Service Management (ITSM) sector are undergoing significant change. VARs, MSPs and distributors are among those restructuring to meet changing customer demand, secure new revenue streams and maximise profit margins.
This change is being driven by a number of trends, all of which require some businesses to adapt the way they operate. Outlined in this report are six key trends that ITSMs must be prepared to address.
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