Customer Experience Challenges in Pandemic Times
Delivering great customer experiences (CX) isn't always easy, even in the best of times. When the stakes are high like today and customers are being especially cautious in spending, bad CX can put an organization's very survival at risk. Rising call volumes due to COVID-19 and anxious customers have only amplified issues.
In cases where CX fails to hit the mark, organizational and technology issues are usually at play. Creating a customer-centric culture typically doesn't happen overnight, but the right customer experience technology can help speed the process by empowering customer representatives, contact center agents and everyone who touches the customer journey with the tools they need to provide better service.
Download new research to get a glimpse into the consumer perceptions of how well organizations are meeting their expectations around CX and learn why keeping the status quo isn't an option for contact centers.
Read More
By submitting this form you agree to Mitel contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. Mitel web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Applications, Artificial Intelligence, Cloud, Collaboration, Digital transformation, Email, ERP, Network, SAN
![digital route logo](https://ittechpublishhub.com/wp-content/uploads/2023/01/Mitel.png)
![CustomerExperienceChallengesinPandemicTimes.png](https://ittechpublishhub.com/wp-content/uploads/2023/02/CustomerExperienceChallengesinPandemicTimes.png)
More resources from Mitel
![digital route logo](https://ittechpublishhub.com/wp-content/uploads/2023/01/Mitel.png)
A guide to the benefits of Unified Communicat...
In order to succeed, modern businesses must seek to create a workplace that delivers an exceptional customer experience and supports growth – all...
![digital route logo](https://ittechpublishhub.com/wp-content/uploads/2023/01/Mitel.png)
Barometer of Cloud Telephony Adoption in Euro...
An economy based on distancing has emerged following the COVID-19 crisis that has affected European companies. Mitel's 2020 Cloud Survey shows that...
![digital route logo](https://ittechpublishhub.com/wp-content/uploads/2023/01/Mitel.png)
Checklist: Seeking Mobility?
Is your company ready for a mobile communications solution?
Mobility can change the way you do business. Is your business ready to leverage a...