The Future of Work in Retail How technology is redefining jobs, capabilities, and expectations

The world is becoming more tech-forward, so it's no surprise that industries are too.
In a world where Amazon became the biggest retailer without any stores, Facebook is the most popular social media company but creates no content, and Uber is the largest taxi service but owns no cars, it's clear new types of companies are changing customer, employer, and employee expectations — especially in retail. New innovations such as AI, machine learning, big data, and automation are redefining how companies operate and interact with their customers. Changing demographics are also playing a role as millennials have introduced a new set of skills. New labour laws and regulations are emerging.
Read this report to discover how technology is reshaping what a retailer is and does — from the omnichannel experience to the opt-in workforce. We'll also showcase retailers who are already using technology to get more from their customers and their employees.