IT Service Management for SMBs in a Remote-First World
Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving workflows, processes and technology resources organised around the goal of delivering high-quality IT support. As Gartner explains:
'ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. These are most heavily used by IT service desks and IT service delivery functions.'
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Related Categories: Digital transformation, Employee Experience, ERP, IT Infrastructure, IT Management, ITSM, Service Management
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