Latest resources from Genesys

The US Customer Experience Decision-Makers' G...
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy, performance, operations and technology aspects...

Spend Money. Make Money. Four Businesses That...
Digital customer experience technologies have transformed drastically in recent years. No longer are cloud-based, omnichannel call centers a cost b...

Solve your call center’s seasonal capacity ...
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there's no way to fully standardize your busine...