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Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such ...

Streamline Your Cloud Operations with Slack a...
CloudOps professionals—from DevOps engineers to site reliability engineering (SRE) teams—pursue paths to streamlined processes and product deve...

Choosing a collaboration platform - 8 questio...
Software has transformed every business discipline. After the initial strides made by email, conferencing and chat apps, progress in collaboration ...