Artificial Intelligence
Core connectivity: The key enabler of digital transformation
The phrase 'digital transformation' is a hot topic across industry right now. Based on the consultancy...
Personalization powered by machine learning
Create relevant, personalized customer experiences with machine learning Personalizing content for online...
CCW Digital’s Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...
Securing Microsoft 365
Few tools are as critical to modern business as Microsoft 365. Unfortunately, the platform's ubiquity...
Data as a Strategic Growth Asset in 2021
In Q1 of 2021, WBR Insights surveyed 100 Chief Data Officers and similar from buy-side and sell-side...
The Inner Circle Guide to Omnichannel
ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...
Three Top Trends in Higher Ed IT for 2021 and Beyond
We've had a tough 2020, but the ability to work and learn online from anywhere has been popular with...
IDC research: Evolution of the Service Experience
How can service organizations and discreet manufacturing unearth new revenue streams, and ensure post-sales...
ServiceNow + Vonage: The Perfect Combo
Video Overview of Vonage Contact Center and ServiceNow - Vonage Contact Center (VCC) for ServiceNow integrates...
Designing Hyper-Aware Industrial Facilities
At its core, the Internet of Things (IoT) is an amalgamation of machines in the physical world, logical...
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