Throughout the pandemic, one of the hardest hit areas of business has been the contact center. Starting...

The current business environment is driving IT and networking departments to look at more efficient ways...

As the world continues to change, today's retail CIO is being asked to ensure technology can keep pace....

Dell Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study...

Business and IT leaders realize that a modern technology infrastructure is the foundation for their business...

A few years ago, a proactive prevention-based security posture was more an aspiration than a reality....

A critical business edge comes from employees who are engaged, inspired and happy–thanks to the right...

Video Overview of Vonage Contact Center and ServiceNow - Vonage Contact Center (VCC) for ServiceNow integrates...

Telecommunications companies are among the most targeted companies in the world, attracting the most...

Today's businesses need to move and grow quickly—supported by flexibility and reliability. When you're...

IDC spoke with organizations to understand the IT and business impact of running applications on VMware...

Build agility and get the most from your ERP modernisation. Many organisations approach ERP modernisation...

Taking a People-Centric Approach to Your Insider Threat Management (ITM) Programme. Insider threats can...

Established organizations are facing an unprecedented level of digital and competitive disruption to...