Collaboration
2021 State of Data Governance and Empowerment
Organizations are embracing their data-centric futures. They are making more data available to more people...
The Complete Guide to Cloud Economics
Improve decision-making, avoid risk, reduce costs and accelerate cloud adoption. There are two leading...
The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...
CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...
CRM Evolved Introducing the Era of Intelligent Engagement
Digital Transformation, a key focus of successful organizations, proves itself a business imperative,...
Silver linings from 2020, for the future of work
The metaphorical storm clouds that 2020 brought, undoubtedly contain business-critical silver linings....
5 steps to boost employee productivity and organizational efficiency
Every organization needs to empower employees if they want higher productivity and satisfaction wherever...
Infrastructure Monitoring 101
For any sized company, the rapidly expanding implementation of today's technology creates unique and...
The Definitive Guide to SharePoint Migration Planning
Getting your SharePoint migration right is essential to a host of important goals, from business continuity...
Book of Knowledge for Customer Experience
Technology is always evolving, and customer expectations are evolving with it. ServiceNow is helping...
Don't Diverge—Converge
Digital acceleration is driving the adoption of hybrid IT architectures. These new hybrid environments...
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