Collaboration
2023 Digital Trends
After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
GigaOm Radar for Phishing Prevention & Detection
Get your complimentary copy of this independent GigaOm Research report, which analyzes positioning and...
Progressive CIOs: driving finance transformation
A successful finance transformation requires several ingredients: vision, agility, and the right system...
Microsoft Teams & Telephony
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations...
Implementing the NIST Zero Trust Architecture with Zscaler
The National Institute of Standards and Technology (NIST) has defined the core components of zero trust...
Aruba ESP (Edge Services Platform) - Harnessing the Power of the Edge
Every decade or so, we've seen the technology market undergo major shifts. Over the past few decades,...
Taking the Next Steps Towards Data-Driven Government
The first and most obvious phase of digital transformation, the digitalisation of services, has been...
2021 Buyer's Guide to Comprehensive Cloud Security
Cyber resilience comes when you've secured your multi-cloud infrastructure and enabled your DevSecOps...
Track Possible COVID-19 Symptoms? There's an App for That
In times of crisis, the ability to respond quickly makes all the difference. From the earliest days of...
The Gorilla Guide to Achieving IT Asset Management Success
ITAM is about knowing what you've got, where it is, who's using it and how much it costs. If you want...
UCaaS: Unification and transformation
Enterprise businesses are constantly evolving and transforming. Digitalisation agendas, new strategies...
The Inner Circle Guide to Omnichannel
ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...
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