CRM
2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...
A Five-Step Plan to Move Your Apps to the Cloud
Cloud applications, platforms, and services are changing the way enterprises compete for customers. The...
Get the most out of your existing tech stack
No matter what goal you're trying to achieve with the help of technology, you'll only succeed if your...
Time to Consolidate, Not Complicate
Why businesses are consolidating use of a single support solution for both customers and employees. The...
Cloud Cheat Sheet (Amazon vs. Microsoft vs. Google)
Web applications have always been deployed on servers connected to what is now deemed the 'cloud'. But...
Powering Digital Transformation with a Hybrid Cloud Strategy
It's not news that companies in every industry are fundamentally transforming the way they do business. Scrappy...
Power Up Your Black Friday
This ebook is part of our Mastering Black Friday series — designed to help your marketing team better...
The Total Economic Impactâ„¢ Of VMware Cloud On AWS
Cost Savings And Business Benefits Enabled By VMware Cloud On AWS. VMware Cloud on AWS is an integrated...
IT Infrastructure Made to Meet Modern Business Needs
IT modernisation is a key focus for many organisations. Legacy infrastructure and deep-seated operating...
2022 Guide to Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...
HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...
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