Predictive Analytics
The Data Governance Program Workbook
If you're reading this, then you've already made some important decisions. You've decided to invest in...
The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...
A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...
ServiceNow + Vonage: The Perfect Combo
Video Overview of Vonage Contact Center and ServiceNow - Vonage Contact Center (VCC) for ServiceNow integrates...
The New Future of Work
To address the challenges of 2020 and emerge stronger in this New Future of Work organisations need to...
An Expert Guide to SQL Server Performance Tuning
Database professionals agree – SQL Server performance tuning is challenging. And, as with many daunting...
AWS for Healthcare: Accelerating the Future of Personalized Healthcare
For healthcare organizations, the challenge of providing patient centered care amid ever-increasing costs...
Data Storage Considerations for Security Analytics
Log analytics has taken increasing importance over the years. In particular, applications that use log...
Parivartana - The Role of Data and Analytics in Social Transformation
From personalized healthcare to digital farming, and from energy management to digital governance solutions,...
Dell EMC PowerStore: Data-centric, Intelligent, Adaptable Storage
This report provides a brief introduction to Dell EMC's PowerStore mid-range storage appliance and documents...
Understanding the Obstacles to WAN Transformation
Network engineering and operations leaders are looking to software-defined wide area networks (SD-WAN)...
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