Service Management
Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...
Windows Virtual Desktop Jumpstart
Not all applications are web-based or designed to run from the cloud. Many applications still require...
Powering Digital Transformation with a Hybrid Cloud Strategy
It's not news that companies in every industry are fundamentally transforming the way they do business. Scrappy...
The C-Suite Guide to Digital Business Transformation
Innovative ways to streamline operations Financial businesses face an ongoing challenge – to better...
High performance with distributed caching
For many web, mobile, and IoT applications that run in clustered or cloud environments, distributed caching...
The Book Of Knowledge - Operating Excellence
Customers and employees now demand that enterprises make their operations more responsible, effective...
IT Service Management for SMBs in a Remote-First World
Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving...
Make your enterprise resilient with critical event management
Many enterprises are under-prepared or lack the technology to respond well to critical events like these: Read...
The CIO's guide to aligning technology and business strategy
Today's CIOs have a lot to juggle, including expectations to scale across the business. So, as a CIO,...
Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...
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