Service Management

Leadership trends report: customer experience roadmap 2022-2025
Leaders have always needed to innovate to meet demands from the business and customers, but recently...

Getting Started with Advanced Analytics
This planning guide provides valuable information and practical steps for IT managers who want to plan...

IAM for the Real World: Identity Governance
In the real world, governance is a major challenge. In fact, governance can't even be considered until...

Making all the right connections
Ask someone how they feel about a company, and they'll have an immediate response. All too often it's...

Strategic Portfolio Management: The thing you’ve been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

Book of Knowledge for Customer Experience
Technology is always evolving, and customer expectations are evolving with it. ServiceNow is helping...

7 Reasons VMware Cloud Foundation is the Premier Hybrid Cloud Solution
Is your IT service delivery future ready? Application and cloud strategies are inextricably linked, and...

Migrating Apps to the Cloud in 5 Steps
Cloud applications, platforms and services are changing the way enterprises compete for customers. The...

2019 IT Skills and Salary Report
The 2019 IT Skills and Salary Report provides the most informative and revealing insights into the inner...
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