The US Customer Experience Decision-Makers’ Guide 2019-20
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.
Find out more about your customers' preferences and gain insights into what they value in customer experience. With information gathered from over 200 senior customer experience and customer contact professionals as well as 1,000 consumers, this report gives you insights to improve your customer experience strategy. The report covers:
Downloand to discover how and why organizations are driving radical customer experience improvement programs with this analyst guide.
Read More
By submitting this form you agree to Genesys contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. Genesys web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: AIM, Analytics, Apple, Applications, Artificial Intelligence, Cloud, Compliance, CRM, Databases, Email, Email Management, Email Management Software, ERP, Human Resources, Machine Learning, NAS, Security Management, Software, Storage
More resources from Genesys
The US Customer Experience Decision-Makers' G...
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy, performance, operations and technology aspects...
10 hot-button CX topics for financial service...
Learn how to break down silos and unify objectives to lay the foundation for sophisticated omnichannel customer engagement strategies within FSI.
Study shows retailers ignoring tools to fight...
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging retailers to do all they can to impr...
